Right to Benefit from Services
All patients who apply to our hospital have the right to benefit from all our services regardless of their thoughts and social characteristics.
Right to Request Information
Our patients have the right to learn about all kinds of services and facilities provided by our health institution and the conditions to benefit from these services.
The Right to Select and Change the Health Organization
If there is no medical inconvenience in changing the health institution in terms of life-threatening conditions, our patients can be treated in any health institution they want.
Right to Learn About the Staff
Our patients have the right to be informed about the identities, duties and titles of the doctors and other medical personnel who will give or are giving health services.
Right to Prohibit Information
Our patients may request that their families, relatives or themselves are not informed about their health status.
Our patients have the right to ask for consultation with another specialist if they request it and accept the additional payment.
Right to Privacy
Our patients have the right to make following requests:
Not disclosing the information obtained as a result of the provision of health services, except as permitted by law. Keeping the source of all medical assessments and health expenditures confidential. People who are not directly involved in treatment not be present during medical intervention. Not interfering in personal or family life unless the content of the disease requires it.
Receiving Consent from the Patient:
Apart from medical and legal obligations, the patient has the right to participate in the decisions to be taken regarding his/her treatment after the information at hand is given on issues such as the risk of death or serious side effects related to the disease, the problems related to recovery period and the chance of success.
The Right to Deny and Stop the Treatment
Except for statutory cases, our patients may refuse or stop the treatment to be applied, provided that they bear full responsibility for the adverse consequences that may arise, explained by their doctor in full. (After the initiation of the intervention or treatment, the consent given can only be withdrawn if there are not any medical risks in the condition.)
Right to Respect and Reputation
Our patients and their families have the right to receive service in a respectful, courteous, compassionate and friendly environment where their individual dignity is protected at all times and under all circumstances.
Visitor and Companion Right
Our patients can receive visitors and have a companion in accordance with the procedures and principles determined by the institution.
Safe Environment Right
Our patients can request to be in a secure environment. Everyone has the right to expect and to ask to be safe in our health institution. Necessary measures are taken by our hospital to protect and ensure the safety of life and property of our patients, their visitors and relatives.
Fulfillment of Religious Requirements and the Right to Benefit from Religious Services
Our patients have the right to carry out religious conditions freely, within the bounds of the possibilities of our health institutions and organizations, provided that they do not cause disruptions in the services of the hospital.
The Right to Learn the Costs of Examination and Treatment
The patient has the right to request and receive a clear and detailed invoice for the costs to be paid for the services rendered by the health institution.
Patient responsibilities are one of the most important conditions that will ensure the best results in medical treatments and increase the quality of health. The responsibilities of our patients are as follows:
1. To provide complete and accurate information about the state of his/her health to the doctors and nurses who are in charge of providing medical services.
2. To have open communication with all health workers and to have an optimistic approach.
3. To work in cooperation with the medical staff regarding the information to be given to them, health decisions and all matters.
4. To recognize possible risks and limits of medical science and to maintain a realistic approach in this direction.
5. To decide and give consent on important matters about health services provided.
6. To meet the financial obligations required by the health expenditures on time.
7. To be in the effort of keeping their health at the highest level by taking measures such as regular exercise, not smoking and a healthy eating habit.
8. To be sensitive about all the measures that have been taken and recommended to them in order to prevent the spread of infectious diseases.
9. Respect the rights of other patients and their relatives.
10. To be aware of the necessity of health care providers to give effective treatment to other patients and society.